In this policy, the words ‘We’, ‘Us’ or ‘Our’ refer to St Moritz Hotel and Garden Villas Ltd.
It’s really important to Us that you trust Us with your personal data so We want to make sure that you understand what personal data We hold about you and how We collect, store and process it.
We will use your personal data in the way(s) set out in this policy. If you are not happy with the way that We are using your personal data, please do not provide us with your personal data (We have set out more information on how We collect your personal data below). If you have any questions about this policy, or what We do with your personal data, please contact Us using the contact details below.
You can contact Us about this policy at email@example.com or write to St Moritz Hotel, Trebetherick, Wadebridge, Cornwall, PL27 6SD.
Personal data is information about you that can help Us identify you, such as your name, address, phone number or email address, or more discrete data such as the device ID of any smartphones, tablets or similar mobile devices you own.
There are also special categories of personal data that are treated by law as being particularly sensitive. This may include your racial or ethnic origin, your religious beliefs or information related to your health. We will only ever collect special categories of data where We have your explicit consent to do so, where it is in your vital interests that We do so, or to enable Us to make decisions regarding the services that We provide to you.
The nature and the type of personal data we collect will depend on why you are giving it to Us.
We collect personal data about you when you;
If any of your personal data changes, or you believe that any of the personal data that We hold is incorrect, please let Us know by contacting Us at firstname.lastname@example.org and We will ensure that the Personal Data is up to date. We may also contact You from time to time to verify that Your Personal Data is up to date.
When processing your personal data, We will only do so in relation to specific purposes and only after giving careful consideration to ensure that your privacy rights are not seriously impacted.
We will process the personal data that you provide to us in the following ways for the purpose of (and on the basis of) our performance of our contractual obligations to you:
Where We do research on demographics, interests and behaviour based on the information you provide to Us. We do this to better understand you. This research is compiled and analysed on an anonymised basis. We may share this anonymised data with potential advertisers or business partners;
We will only retain such profiles for as long as it is appropriate to do so and will always delete this data responsibly
To respond to any queries that you ask Us;
We will process the personal data that you provide to us in the following ways in order to comply with Our legal obligations:
We will also process your personal data where you have given your consent to us doing so, for example:
Where We are relying on consent to process your personal data, We will only process your personal data for the purpose that you have given Us consent for. If you would like to receive these communications but have not opted in please contact Us on 01208 862242 or email email@example.com indicating your preferred channel to receive marketing communications from Us.
We may occasionally contact you where you have booked a specific package or treatment from Us in the past and We want to tell you about a similar event or product; where We do so We will provide you with an opportunity to “opt-out” of such communications.
Except where We use third-party services to collect information, when you are asked for personal data by Us, you are sharing that information with Us alone, unless We specifically state otherwise below.
We may also provide your personal data to third parties who may process your data as part of the services they carry out on Our behalf. In order to provide you with the services that you have requested from Us, the following third parties may also need to process your personal data:
Please be aware that advertisers or web sites that have links on Our site may collect personally identifiable information about you. This privacy statement does not cover the information practices of those web sites.
As Our requirements change, We may need to change the third parties that process your personal data to meet those requirements.
We do not sell or rent your personal data to anyone, We will never provide your personal data to another company or charity for their marketing purposes without your explicit consent.
We will always do Our best to keep your personal data secure. Steps We take in order to do this include the use of technical controls (such as encryption and network protection), limiting the number of people working for Us who have access to your data and ensuring that they are trained in protecting your personal data.
Where We use external suppliers to process your personal data, We put contracts in place to make sure that they treat it as carefully as We would and use it only in accordance with the instructions that We give to them. Where these suppliers operate outside of the European Economic Area (EEA), We will make sure that the levels of protection provided are at least equal to those required by UK law.
We will only retain your personal data for as long as We need to keep it. In considering how long to retain your data we will always take into account factors such as any ongoing obligations We have to You, the nature of Our relationship with You, legal requirements (e.g. in relation to HMRC statutory retention periods) and contractual requirements. We will not keep Your data indefinitely and will always dispose of it carefully when it is no longer necessary for Us to retain it.
The law gives you a number of rights in relation to your personal data and Our use of it. You have the right:
Your Right to Lodge a Complaint
If you are unhappy with the way We have dealt with your personal data or if you have any further questions about how We process and retain personal data please contact Us in the first instance at firstname.lastname@example.org or by writing to St Moritz Hotel, Trebetherick, Wadebridge, Cornwall PL27 6SD, so that We can try to put this right.
If you are still not satisfied, you have the right to lodge a complaint with the Information Commissioner’s Office. Further information on how to do this is available on the ICO website.
We may make changes to this policy from time to time. If We make any significant changes to this policy that impacts the way in which your personal data is treated, We will post the changes on this page or, where We feel that the changes are really significant, We may contact you directly. Changes will apply from the time We post them (either here on Our website or when We contact you). This policy was last changed on 27th April 2018.
In addition to the click options throughout this policy, You may change or update any or all of the personal data that We hold about you by contacting St Moritz’s Front of House Manager at email@example.com