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Spa Policy

Arrival

We ask that you arrive 15 minutes prior to your appointment in order to register.  Please be aware that if you arrive late, the time of the appointment will be shortened in consideration of the next person.

Cancellations

If you need to change or cancel an appointment, we ask for 24 hours notice or the full cost of the treatment will be charged.  Please note that we will be requesting credit card details to secure your booking. 

Health Conditions

Please advise us of any health conditions and any medication you are taking.  Please inform your therapist if you are pregnant as some of our products contain high quantities of essential oils. Some medical conditions will require a doctors note for some of our treatments, please speak to our reception team who can advise prior to booking to avoid disappointment.

Gift Vouchers

Gift vouchers are available for a fixed amount or a treatment of your choice.  They are valid for a 12-month period from the date of purchase and are non-refundable.  Vouchers purchased at St Moritz Cowshed can only be redeemed at the St Moritz Cowshed spa. Please note we do not accept gift vouchers issued at other Cowshed spas.

Age policy

Our treatments are specifically tailored for adults.  No one under the age of 16 is permitted access to the Cowshed spa.  We offer treatments to those aged 16-18 with parental consent.