Q: What if there is a National Lockdown when I am due to stay?
A: We will contact all guests with a reservation as soon as possible to arrange a postponement or refund.
Q: Will I receive money back if some facilities are unavailable due to Government restrictions?
A: No. We must follow all Government restrictions that are in place for the safety of our staff, guests and the community.
Q: Can I get travel insurance that covers me for all Covid-19 related cancellations?
A: We strongly recommend researching the best cover for you. There are lots of different policies available and will give varying cover towards Covid-19 cancellations.
Q: If I book a villa/apartment what is the cancellation policy if I get Covid 19?
A: If you or someone in your party contract Covid 19 or have symptoms and cannot stay, you would need to claim through your travel insurance for the cost of your stay. If we can re-let the booking, we would refund your 75% balance payment and retain your 25% non-refundable deposit.
Q: What happens in the government announce restrictions in hospitality that affect my stay e.g. closure of leisure facilities or bars/restaurants?
A: Your self-catering stay will be charged at the normal rate, we do not offer discounts if any of the facilities are not available for your stay. We do not charge more for your stay due to the facilities we have onsite.
We have reopened with the health and safety of our guests and team members in mind.
New contactless guest arrival and departure and enhanced housekeeping and hygiene protocols designed to safeguard public health and safety and minimise any transmission risk are in place.
This welcome pack outlines some of the measures we are able to take to adjust our operations and protect the health of our guests and team members. It also includes important information on your stay with us, please read fully especially if you have stayed with us before as it outlines changes in our operations.
Should you need any assistance during your stay please call reception on 0 from your in-room telephone or by calling 01208862242 from outside the property.
ARRIVAL AND DEPARTURE
The remaining balance for your stay has been charged to the card secured on file. We will also use this same card for any incidentals incurred during your stay and an invoice will be sent on the day of your departure. The Spa will operate a ‘Pay as you Go’ and will not charge to rooms.
When departing St Moritz, we ask that you leave your keys in your villa key safe box by 9am. The housekeeping team will require immediate access to your room to maximise the cleaning and sanitation time before the next arrival. No late check-outs will be authorised at this time.
HOUSEKEEPING & MAINTENANCE
Your villa has been thoroughly sanitised with enhanced hygiene and housekeeping protocols used. We are chemically fogging all villas between departures and arrivals to avoid any transmission of the virus.
Hand sanitiser is located at each villa arrival door, we ask all guests to sanitise their hands before entering the villa.
Communal areas in the hotel and toilets are sanitized every 30 minutes.
Our maintenance team are on-site between 8am to 6pm Sunday to Wednesday and 8am to 8pm Thursday to Saturday. Should you require any assistance please call reception by dialling ‘0’ from your villa. Our maintenance team will not enter any occupied property unless in an emergency.
The indoor pool is open from 7am – 7pm daily. Adult only swim times are from 7am – 8am and 6pm – 7pm
The maximum swimming time permitted is 1 hour to allow fair usage amongst all guests. Guests must sign in before entering the pool area and show proof of accommodation e.g. a room /villa /apartment key. Please sign in at the Cowshed Spa desk and make your way through the changing rooms to the pool. Leisure towels are provided to hotel and apartment guests. There is a strict 30 person capacity and all swimmers must be courteous of others at all times. Please shower and sanitise your hands before entering the pool.
The outdoor pool is open from 10am – 5pm daily.
Gym & Tennis Court is open from 8am to 8pm and must be pre-booked using the following link www.leisure.stmoritzhotel.co.uk these facilities may only be booked 24hrs in advance. Unfortunately, we cannot supply tennis rackets and gym users are responsible for sanitising the equipment after use.
This is the only Covid Secure way to operate our swimming pools, Gym and Tennis court. Please expect limited use during your stay and be courteous to other families to allow fair usage.
The Jacuzzi, Children’s Games Room and Mini Moritz Activity Club remain closed.
The Cowshed Spa is open from 09:00-20:00 daily for treatments and products. The spa reception can be contacted on 01208869800.
FOOD & DRINK
Our menus reflect the seasons and our chefs produce dishes where Cornwall’s natural larder can shine.
The Shorecrest Restaurant delivers dining for guests and locals all year round with dishes. Its bar serves cocktails and coffee throughout the day and serves Lounge Classics and Appetisers from 5pm-7pm in the restaurant only. Bookings are essential for the Shorecrest Restaurant Shorecrest Summer Menu 2021
Poolside is the Seaside café. With views across our leisure lawn down to the sea and to Stepper Point, the café serves up take away lunches and specialises in artisan, homemade, stonebaked pizzas Seaside Summer Menu 2021
There will be one on-call Duty Manager available to assist with any emergencies and can be contacted via telephone by calling
0 from your in-room telephone and will assist with any issues that may arise. The Duty Manager will not enter any occupied
rooms unless in an absolute emergency.
First Aid Responders will be on-site daily. Simple first aid care will take place outdoors where possible. First Aiders will
only enter occupied rooms and self-catering properties where absolutely necessary. Our First Aiders will symptom check
individuals before attending to minor injuries however, we will not attend to any individual that suddenly develops any
symptoms of Covid 19. Suitable PPE will be worn in these instances
If you are unsure of the government’s policy on restrictions please use this link