Latest Information - St Moritz Hotel

We are pleased to announce that we will be reopeninig on the 4th July, therefore, all types of accommodation are now available to book online

We are delighted to reveal the opening of the first purpose- designed socially distanced restaurant in Cornwall, The Anti-Social Club!  We’ve expertly mixed the highpoint elements of classy private members clubs, elegant private dining rooms, cool beach clubs and summer pop-up restaurants to bring you 2020’s hottest new dining concept. Book now to avoid disappointment.

 

St Moritz Covid Ready Documents

St Moritz Room Directory

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The Cowshed Spa is open daily for treatments and products. Facial treatments will resume from 1st of August. The Spa reception is open from 0800 to 18:30 daily

please contact spa@stmoritzhotel.co.uk.

Operations Update 23/7/2020

We are trying our best to reopen our facilities especially the indoor swimming pool under strict government rules and regulations which means we can only allow one household at a time in each segregated part the pool for their safety, hence the hour slots . Unfortunately with a full hotel, villas and apartments this means a number of guests will be frustrated and disappointed on a daily basis, however, we do not know of any other way to operate to ensure a modicum of fairness to all of our residents, whist keeping everyone safe.

Please do not take out your frustration on our hard working reception team it is NOT their fault.

 

The outdoor pool will be available to use daily from 10:00 – 18:00 weather permitting. There is no pre-booking
requirement and there will be a strict capacity of 20 swimmers at a time and a maximum of one hour swim time.
Swimmers are expected to be courteous of others at all times. The outdoor pool will be entered and exited via the
gravel path gate nearest the villas.

A leisure attendant will greet you with towels. Used towels are to be left in the bin on departure.
Guests must sign in before entering the pool area and show proof of accommodation e.g.. a room /villa / apartment key.
Guests must arrive appropriately dressed and before leaving your accommodation please shower and use hand sanitiser before
entering the pool area.

The indoor pool is open 08:00 to 20:00 and must be pre-booked using the following link http://leisure.stmoritzhotel.co.uk
Swimming may only be booked 24hrs in advance and is available per household to give all residents an opportunity to enjoy
the pool. Swimming slots are on the hour and are for a duration of 45mins, which allows our team 15 minutes to sanitise the
area.
A leisure attendant will greet you with towels. Used towels are to be left in the bin on departure.
Guests must sign in before entering the pool area and show proof of accommodation e.g. a room /Villa / apartment key.
Changing rooms will remain closed, guests must arrive appropriately dressed. Before leaving your accommodation please
shower and use hand sanitiser before entering the pool area. A mixed gender toilet will be available which will be sanitised
after each swimming slot.

The indoor pool will be entered and exited via the outside french doors.

Gym & Tennis Court is open 08:00 to 20:00 and must be pre-booked using the following link
http://leisure.stmoritzhotel.co.uk these facilities may only be booked 24hrs in advance. Unfortunately we cannot supply tennis
rackets and gym users are responible for sanitising the equipment after use.
This is the only Covid Secure way to operate our swimming pools, Gym and Tennis court. Please expect limited use during
your stay and be courteous to other families to allow fair usage.
The Sauna, Steam Room, Jacuzzi ,Children’s Games Room and Mini Moritz Activity Club remain closed.

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Operations Update 14/6/2020

In anticipation of the Government allowing us to reopen on July 4th please read through this important update which will inform you of the necessary changes we have made in preparation for your stay to reassure we have taken all necessary precautions and introduced enhanced hygiene procedures to ensure we are Covid Secure.

Please take note of the changes we have made to ensure the safety of our guests and the St Moritz team.

Arrival and Departure
The new arrival and departure times are as follows:

Hotel Rooms – Arrival 4pm, Departure 10am

At this time, we cannot accept any early arrivals or late departures to enable the cleaning teams to thoroughly sanitise each hotel room. You may arrive and park on site before 4pm for visits to the beach or walks only, we are unable to offer luggage assistance and facilities will not be available.

Before arrival we require you to complete an arrival registration card and a short health questionnaire online and return to us. This will be emailed separately and must be returned 24 hours prior to your arrival date.

If your accommodation has not been fully pre-paid, we will charge the outstanding amount to the card we have on file on the day of arrival. We will also use the same card to charge for any incidentals incurred during your stay therefore, alleviating the necessity to check out at reception.

Upon arrival your key will be laid out ready for you by a member of the reception team. We will be able to help you with finding your key and providing the location of your room. We endeavour to assist you and ensure a comfortable stay. Therefore, we ask all requests are called to reception by dialling 0 from your room telephone or 01208 862242.

When departing St Moritz, we ask that you leave your keys in your room/door. We will then charge the card on file and process an invoice, and this will be emailed to you.

Cleaning and Sanitising
Our housekeeping team are as always providing deep cleaning across the hotel and continuing extended sanitation. New procedures are in place for the safety of all staff and our guests and will be at the forefront of our re-opening. Your room will be thoroughly sanitised before your arrival with particular attention to areas such as light switches, electric sockets and door handles.

Our team across the hotel and restaurant will be wearing correct PPE when necessary and you are encouraged to use your own PPE such as face masks where you deem appropriate.

A hand sanitizer dispenser is available at every entrance and exit for guest use. Communal areas and toilets will be sanitized every 30 minutes.

At this time, our housekeeping team will not be offering a daily service and will not enter an occupied room. If a towel or amenity replenishment is required, we ask for this to be called to reception and a package will be delivered to your door.

Dining
We would like to invite you, and your personal ‘bubble’, to join our very special club, and be one of the first to experience our new purpose-designed and built socially distanced restaurant. We are excited to introduce: The Anti-Social Club at St Moritz.

The Anti-Social Club will consist of 16 private dining rooms and feature multiple dining times, clear guidance and exact operating procedures that ensure the 2-metre distancing rule. Breakfast and dinner sittings strictly require pre-bookings in advance, we are unable to cater for walk in diners. The following Breakfast and Dinner sittings are available to pre-book, please email reception with your preferences as soon as possible.

Breakfast – 8am, 9am, 10am
Children’s Dinner – 4:30pm
Dinner – 6pm, 8pm,10pm

Your booking allows 1 hour 45 minutes table use and will allow 15 minutes sanitation between sittings.

Our Shorecrest Restaurant and Bar will now serve as a relaxed lounge area with social distancing measures implemented to enjoy teas, coffees, and cold drinks throughout the day. There will be a one-way entrance system via the main reception and exit via the exterior stairs.

The health and safety of our staff and guests is paramount. With these strict social distancing procedures and changes to create a ‘new normal’ we look forward to welcoming you to St Moritz for a well-deserved, much needed holiday!

St Moritz Covid Ready Documents