Q: What if there is a National Lockdown when I am due to stay?
A: We will contact all guests with a reservation as soon as possible to arrange a postponement or refund.
Q: Will I receive money back if some facilities are unavailable due to Government restrictions?
A: No. We must follow all Government restrictions that are in place for the safety of our staff, guests and the community.
Q: Can I get travel insurance that covers me for all Covid-19 related cancellations?
A: We strongly recommend researching the best cover for you. There are lots of different policies available and will give varying cover towards Covid-19 cancellations.
Q: If I book a villa/apartment what is the cancellation policy if I get Covid 19?
A: If you or someone in your party contract Covid 19 or have symptoms and cannot stay, you would need to claim through your travel insurance for the cost of your stay. If we can re-let the booking, we would refund your 75% balance payment and retain your 25% non-refundable deposit.
Q: What happens in the government announce restrictions in hospitality that affect my stay e.g. closure of leisure facilities or bars/restaurants?
A: Your self-catering stay will be charged at the normal rate, we do not offer discounts if any of the facilities are not available for your stay. We do not charge more for your stay due to the facilities we have onsite.
The information below outlines some of the measures we are able to take to adjust our operations and protect the health of our guests and team members. It also includes important information on your stay with us, please read fully, especially if you have stayed with us before as it outlines changes in our operations.
We look forward to welcoming you to St Moritz this Summer, our priority is to keep our guests, team and local community safe.
Our hard-working team are doing their best to ensure you have an enjoyable holiday, please be kind to them but mostly be tolerant and patient as they are in short supply.
Aggressive behaviour towards our team members will not be tolerated.
Should you need any assistance during your stay please call reception on 0 from your in-room telephone or by calling 01208862242 from outside the property.
ARRIVAL AND DEPARTURE
The remaining balance for your stay has been charged to the card secured on file. We will also use this same card for any incidentals incurred during your stay and an invoice will be sent on the day of your departure. Our bar, restaurant and spa will operate a ‘Pay as you Go’ service and will not charge to rooms.
When departing St Moritz, we ask that you return your keys to reception at10am. The housekeeping team will require immediate access to your room to maximise the cleaning and sanitation time before the next arrival. No late check-outs will be authorised at this time.
All rooms are located in the white building opposite reception. Please see the enclosed map to locate your room. Inside the room, there is a wardrobe containing a mini-bar fridge. The milk and water are complimentary and can be replenished on request. Due to our Covid secure protocol we have emptied the mini-bar, should you wish us to fill it for you, there is a list of mini-bar items that are available, please call reception to order.
Your room has the full sky package. The pin for Sky Movies is 2242.
There is complimentary Wi-Fi throughout St Moritz.
Your telephone can be used to reach reception on 0 or to dial an outside line by first typing 9. Charges apply.
Beside the bathroom light switch is a small circular button, this is for the towel rail. Once it is switched on the button will glow red and the towel rail will heat on a timer until it switches itself back off again.
Iron and ironing boards are placed in the extra cupboard in your hotel pod.
We have produced a covid ready document for your reference: https://covid-ready.stmoritzhotel.co.uk/
HOUSEKEEPING & MAINTENANCE
Your room has been thoroughly sanitised with enhanced hygiene and housekeeping protocols used.
There will be limited contact services daily for all hotel rooms from 9 am – 12, after this time services will not take place but towels will be replenished. To opt-out of room servicing please notify reception.
A hand sanitiser dispenser is available at every entrance and exit for guest use. Communal areas and toilets are sanitised throughout the day.
Our maintenance team are on-site between 8 am to 6 pm Sunday to Wednesday and 8 am to 8 pm Thursday to Saturday. Should you require any assistance please call reception by dialling ‘0’ from your villa. Our maintenance team will not enter any occupied property unless in an emergency.
The indoor pool, sauna and steam room are open 07.00 – 19.00 daily.
Adult only swim times are from 7 am – 8 am and 6 pm – 7 pm.
The maximum swimming time permitted is 1 hour to allow fair usage amongst all guests. Guests must sign in before entering the pool area and show proof of accommodation e.g. a room /villa /apartment key. Please sign in at the Cowshed Spa desk and make your way through the changing rooms to the pool. Leisure towels are provided to hotel and apartment guests. There is a strict 30 person capacity and all swimmers must be courteous of others at all times. Please shower and sanitise your hands before entering the pool.
The outdoor pool is open 10.00 – 19.30 daily, weather permitting.
The Gym & Tennis Court are open from 8 am to 8 pm. These facilities must be pre-booked using the following link https://leisure.stmoritzhotel.co.uk You can book these facilities in advance of your stay.
Unfortunately, we cannot supply tennis rackets and gym users are responsible for sanitising the equipment after use.
The Jacuzzi , Children’s Games Room and Mini Moritz Activity Club remain closed.
The Cowshed Spa is open 09:00 – 20:00 daily for treatments and products. The spa reception can be contacted on 01208869800.
Our menus reflect the seasons and our chefs produce dishes where Cornwall’s natural larder can shine.
Shorecrest Bar menu is available from 5 pm -7 pm with a reservation or to takeaway.
Shorecrest Restaurant menu is available from 5 pm – 9 pm
– Pre-booking for dinner is essential. Please dial 0 for reception and we will check availability for you.
Poolside is the Seaside Café serving takeaway from 12:30 pm-5 pm. With views across our leisure lawn down to the sea and to Stepper Point, the café serves up take away lunches and specialises in artisan, homemade, stonebaked pizzas.
There will be a Duty Manager available to assist with any emergencies and can be contacted via telephone by calling 0 from your in-room telephone and will assist with any issues that may arise. The Duty Manager will not enter any occupied rooms unless in an absolute emergency.
Simple first aid care will take place outdoors where possible. First Aiders will only enter occupied rooms and self-catering properties where absolutely necessary. Our First Aiders will symptom check individuals before attending to minor injuries however, we will not attend to any individual that suddenly develops any symptoms of Covid 19. Suitable PPE will be worn in this instance.